Head of Operations
As Head of Operations, Natalie Bah is responsible for the global operations of Luma Financial Technologies. Natalie leads a team who is responsible for delivering a highly flexible and technically advanced operations infrastructure while delivering best-in-class service to our clients. She has a passion for creating a culture of continuous improvement and operational efficiency while providing key development opportunities for employees to elevate technical skills and advance their careers.
Prior to joining Luma, Natalie excelled during a 10-year career working for two of the country’s top regional banks. Natalie was an Operations Support Manager for the Loss Mitigation department at US Bank where she was responsible for process implementation, issue resolution, quality control reporting, along with policy and procedure governance. Prior to US Bank, she held several positions in operations, risk management, and quality control at Fifth Third Bank.
Natalie holds a bachelor’s degree in Business Management from the University of Phoenix.