As Head of Product and Operations, Natalie is responsible for the global operations and Product Management of Luma Financial Technologies. Natalie leads a team who is responsible for delivering a highly flexible and technically advanced operations infrastructure while delivering best-in-class service to our clients. She has a passion for creating a culture of continuous improvement and operational efficiency while providing key development opportunities for employees to elevate technical skills and advance their careers. 
 
Prior to joining Luma, Natalie excelled during a 10-year career working for two of the country’s top regional banks. Throughout her career Natalie held several roles where she was responsible for process implementation, issue resolution, quality control, and procedure governance.